Thought-provoking, insightful perspectives from Catalyst thought leaders—keeping you one step ahead of the competition.
October 2, 2017 | First Niagara Bank’s online account opening completion rate was abysmally low – well below industry standards. The bank identified online account opening as one of the most impactful ways to increase the volume of new deposit accounts and asked Catalyst to help.Read this article
June 28, 2017 | This insurer was saddled with legacy systems that made it difficult to understand who their most profitable policyholders were. Our goal was to reduce churn and grow annualized premium. Here’s how we did it.Read this article
June 21, 2017 | The Next Best Offer strategy starts with knowledge about the individual customer, which will help you determine the right product or service to offer next. If done well, it’s a win-win approach.Read this article
June 12, 2017 | You need a customer experience map focused on improving your switching process. Those banks and credit unions that win the switching game will win the acquisition growth race.Read this article
June 5, 2017 | Customer journey maps can deliver millions in annualized sales. They can also waste precious time and money and yield zero ROI if developed improperly. Keep these things in mind before you hire an agency to develop a map … or attempt to create one on your own.Read this article
May 30, 2017 | This white paper, designed for retail banks, will show you how to build a customer experience map and create an actionable framework for improving your customers’ experiences at every stage of the life cycle.Read this article
May 18, 2017 | First Niagara Bank wanted to understand where customers were dissatisfied so they could improve messaging, develop/offer new products and services, and potentially shift customers to different channels. We recommended a customer journey map.Read this article