Automotive Services

 

We increase ticket size, boost visits and create more profitable customer relationships. How? With life cycle programs that use proven acquisition and retention strategies to bring in new customers and keep the most valuable ones coming back. We drive more cars through the bays.

 
 

Featured Insight

Beyond the Oil Change

For oil change providers, upselling is a challenge. Customers come in for an oil change that may be highly discounted, but they are often surprised by the final cost.

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Improve Your Automotive Services CRM Response Rates by 40%

July 16, 2018  |  If you’ve ever had your oil changed, as a follow-up, you probably received a postcard encouraging you to bring your vehicle back and get a discount on services. Regardless of their size, postcards are effective in retaining customers in the automotive services industry. However, the response rates to a single-channel campaign pale in comparison to campaigns that incorporate email and text messaging into a business’s CRM program.

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Change your oil every three months, right? Maybe.

June 12, 2018  |  Many automotive services providers recommend that their customers change their oil every three months or every 3,000 miles. Most car owner manuals say you should service your vehicle every 5,000 miles, 7,500 miles, or more. So, who is right? From a marketing perspective, it doesn’t matter. An effective CRM program will solve both scenarios as well as customer driving patterns and service history.

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Omnichannel Marketing Tips for Retail Stores

July 27, 2017  |  Technology has wreaked havoc on the retail landscape. In order to compete, brick-and-mortar stores must embrace it and create an integrated online and offline environment that satisfies their customers.

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5 Tips to Incorporate Social Media Marketing

April 18, 2017  |  There are some best practices for integrating social media, but there’s no one-size-fits-all approach: What works for one business may be a colossal bust for another.

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You're Failing in This Channel

March 24, 2017  |  All the time and money you spend on mail, email, text, and online communications can be canceled out in a single visit.

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