Jill designs, reviews and evaluates interfaces for the Web, touchscreen kiosks, mobile devices, software applications and hardware devices. She has improved customer experiences for major Fortune 1000 brands, including Paychex, UPS, NCR, and taught at the Rochester Institute of Technology. In addition to building better customer experiences, she builds bookcases — she’s into furniture construction.
April 10, 2015
Jill Hewitt, a customer experience specialist at Catalyst (Rochester, New York), has been selected to present a session on customer experience mapping at the CRM Evolution 2015 Conference, August 17-19, in New York City. Hewitt’s session, titled “How to Create a Customer Experience Map,” will take place from 3 to 4 p.m., Monday, August 17.
August 08, 2014
Some forward-thinking banks are focusing on creating a better user experience. They’re making it easier for customers to open accounts and transfer money from one bank to another — upping the ante for all banks.